2/22/26
Verified Renter
Cortland North Plano it was excellent community and very beautiful even though Out look was not that great but inside the building beautiful, also the customer service and the front office team they’re really great people. We always felt like a home but very unfortunate that turned into a racist team that taking over, always mean to people who lived here, not care about the problems, behaves like they owned the property not understanding solutions for the renters are suffering situations. Very... sad . We never thought about we leave this apartment in this feeling.
Review from Apartments.com
Property Manager at Cortland North Plano responded to this review
Thank you for sharing your feedback with us. We sincerely regret to hear that what started as a positive experience with our community and team ended with this impression. Discrimination of any kind is not welcome at our community. In addition to... your very serious claim not aligning with the feedback we’ve received about our team from other residents, we know each of our associates too well for us to be able to agree that your characterization of them is at all accurate or fair.
If what you alleged is reflective of your frustration regarding not being able to transfer apartments, we completely understand and are here for you – we just ask that you please get in touch with our team directly to discuss that frustration so we can work to do whatever we can to turn your experience around into a more positive one. Please always feel welcome to reach out to us at northplano@cortland.com or stop by our office.
-The Cortland North Plano team








