Palisades of Jacksonville

Maintenance They came and fixed the problem. Great service friendly courteous staff. GREAT WORK THANKS GUYS AND GALS

Outstanding I love living here. It's the best community i have stayed

Great staff Always friendly! Maintenance crew responds quickly. Love the events.

Comfortable & safe As a resident I feel very safe here! Our 1 bed apartment is roomy and comfortable. The amenities are great!

I want to express my deep dissatisfaction with my recent apartment rental experience with the Palisades of Jacksonville. My stay in this unit has been extremely disappointing and ultimately unacceptable.

From the moment I entered the unit, I noticed a horrendous odor that filled the space. Despite my initial concerns, I was assured that this odor was the result of a previous ozone treatment to eliminate the pet odor from the previous tenant. Reluctantly, I decided to proceed with the lease... agreement.

However, my disappointment grew when, after only two days, the odor worsened significantly and began to include a strong cigarette smoke smell. I reached out to the leasing office again, expressing my concerns, and was promised a second ozone treatment that they claimed would completely eliminate the odor. Unfortunately, this turned out to be an unfulfilled promise as the odor persisted relentlessly.

Given the lack of results, I requested a different approach and proposed cleaning the AC ducts, which was eventually carried out. However, the odor did not disappear and continued to affect my quality of life and, more importantly, the health of my younger child, who suffers from asthma and is especially sensitive to such odors.

Then, in an attempt to resolve the situation, the office agreed to my request to move to another unit. We visited the new unit, which had no unpleasant odor, and we agreed to relocate there. However, after two days of waiting for approval for this change, the manager at the time, Cindy, decided to visit my original unit and claimed that it no longer smelled like anything. As a result, she consulted with the regional manager, and the unit change was canceled.

This situation was deeply frustrating, and, given the circumstances, I had no choice but to seek an alternative place for the health and well-being of my family. The fact that, as a tenant, I had to make this drastic decision due to the lack of resolution to the persistent apartment problems is unacceptable. The odor still lingers in the unit, and upon moving my belongings, we noticed that everything smells like cigarettes. It's important to note that no one in my family smokes.

Furthermore, I am saddened that, as a result of their inadequate handling of this situation, they now demand a termination fee equivalent to one month's rent, when the responsibility for this situation lies in their failure to fulfill and effectively address the issues. Read More