Cortland Van Dorn

I’m giving as accurate and fair of a review as I can. The team in the leasing office is great, specifically Ibrahim and Ali, both of whom have jumped to help immediately and do what they can to give me information if nothing else. The maintenance team has fallen off a cliff since management changed hands. I don’t mind waiting for a request, but no communication concerning a leak in the ceiling for two weeks is extremely frustrating and multiple instances of entering my apartment before the leak... without notice or permission caused me not to renew. The service line has been mostly helpful when it works, but it doesn’t always work. Additionally, the new management team gives very little notice of when maintenance is coming in (old team would give 2 weeks notice for routine maintenance when they could, this team barely gives 48 hours) and often either the dates are wrong or maintenance isn’t complying with the dates set by the office. I’ve had very few pest problems, mostly in the hallways and garage rather than my unit. The trash room on floor L1 of 150 is disgusting, but that’s a tenant problem. The cleaning team does what they can to keep it clean and orderly. My neighbors have mostly been great. The walls are thick, so can’t hear anyone on either side of me. Expected amount of noise from my upstairs neighbor (footsteps, moving furnitures sometimes, never too disruptive). A lot of bugs get in through the patio door if you’re on the ground level (mostly crickets in my experience). Building 150 has a faulty fire alarm system that goes off randomly and has happened frequently enough that people don’t even evacuate anymore, so would STRONGLY URGE not living in that building (this was my building.) Overall, would’ve renewed if not for maintenance illegally entering my apartment multiple times and the fire alarm issue Read More

My experience at Cortland Van Dorn, particularly since moving into Apartment 1317, has been extremely disappointing. I have faced one maintenance issue after another, and many of these concerns have not been handled with the urgency or level of care I expected.

The most serious issue has been the ongoing mice problem. A mouse crawled onto me while I was sleeping in my bed, causing me to wake up screaming. This was frightening, unacceptable, and raised serious concerns about the health, safety,... and cleanliness of the apartment. I previously moved from Cortland Landmark because of a similar issue, only to experience an even worse problem at Cortland Van Dorn.

Residents should not have to repeatedly follow up or feel ignored when reporting serious maintenance, pest control, and habitability concerns. I am requesting immediate action, clear communication, and a permanent resolution—not another temporary fix. Based on my experience so far, I cannot recommend this community unless management takes prompt and meaningful steps to address these ongoing issues. Read More

The apartments are clean and well maintained. The amenities are average, but a good value for the price point.

Building management is rather average for the area.

The internet, provided by the building that you can buy for $70 dollars a month is not great - speeds are low and reliability is spotty. It's stable, but outages can last for several days.

I'm very glad that I settled in Cortland, I've been living for a year and it's very good. My house is clean, I'm especially glad that there are no insects, etc.
I want to thank two office guys, Ibrahim and Ali, who are always ready to help at any time. I appreciate it when employees are so sensitive to their residents. I wish good luck to all Cortland and prosperity

Relocating from New York City and choosing Cortland Van Dorn has been an awesome decision. This community is great to live in.